Freightserve recruitment are looking for a Courier Customer Service Agent for a well-established Courier company. The company is based in the Colnbrook, Berkshire area. Job Description:- General Customer Services duties including: * Reviewing and tracking POD’s (proof of deliveries) * Communicating with customers, suppliers, and retailers enquiries via the telephone/email * Resolving any misrouted or lost shipments, undelivered shipments & customer queries, liaising with overseas delivery partners * Updating details on in-house system (full training given) Processing Distributions: * Creating waybills for packages * Picking and Packing from the warehouse * Distributing packages to required destination Quoting prices to clients for Distributions and Exports Skills and Experience: Experience in customer service Strong Administration and Computer Skills Team Player Able to use own initiative Working hours are Monday - Friday 9am - 6pm. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry