Job Description
Job Description - REGIONAL SUPPORT (PARKING OPERATIONS)
Salary: £24,000 – £28,000 per annum, dependent on experience
Reports to: Regional Operations Manager
Works closely with:
Regional Operations Managers, Area Managers, Regional Supervisors & the Operations Support Team
Location: Office based (with regular operational interaction)
Hours:
* Monday–Friday, 09:00–17:30
* Occasional weekend working (on an ad-hoc basis)
Role Purpose
The Regional Support role is a critical operational position responsible for the stability, accuracy and day-to-day coordination of Parking Operations within an assigned region.
You are a central point of contact for Parking Operatives and Managers, ensuring rotas, payroll, site allocation, compliance and communication are handled accurately and professionally — particularly during busy and out of hours periods.
This role suits individuals who are organised, calm under pressure, detail focused and reliable, with clear progression opportunities for those who demonstrate strong capability and ownership.
VISTA Values – What They Mean in This Role
Visionary – Think Ahead
* Anticipate coverage, lateness and payroll risks before they impact operations
* Spot trends in attendance, cancellations or errors and raise early
Intentional – Work with Structure
* Follow clear processes for rotas, payroll, GPS checks and reporting
* Maintain accuracy and consistency — no shortcuts
Synergy – One Team, One Standard
* Act as a professional link between Operatives, Managers and Head Office
* Communicate clearly, respectfully and promptly
Tenacity – Stay Calm Under Pressure
* Maintain standards during busy shifts, incidents and weekend working
* Handle multiple priorities without losing accuracy
Accountability – Own the Detail
* Take responsibility for follow-up, accuracy and escalation
* Raise issues with solutions, not excuses
Key Responsibilities
1. Operative & Operational Support
* Provide daily operational support to Parking Operatives and Managers
* Act as a calm, professional point of contact during incidents or escalations
* Support out of hours operations when required
2. Attendance, Alerts & GPS Monitoring
* Monitor lateness, absence and operational alerts
* Carry out regular GPS checks to ensure compliance with routes and hours
* Escalate concerns clearly and promptly
3. Payroll, Rotas & Workforce Accuracy
* Input and check Operative hours daily, ensuring payroll accuracy
* Reconcile hours worked vs rotas
* Track sickness, holidays and coverage risks
* Flag issues early to protect payroll accuracy and coverage
4. Site Allocation, Charges & Quality Control
* Allocate sites and issue correct site instructions
* Monitor charge uploads and cancellations
* Support quality improvement through feedback and guidance
* Request statements and log spot-check activity where required
5. Expenses, Systems & Admin
* Review and process expenses in line with policy
* Provide system support (e.g. i-Ticket / operational platforms)
* Coordinate call‑outs and operational admin requirements
6. Onboarding & Escalation
* Compile and check new starter packs
* Act as an internal liaison between Operatives and Head Office
* Escalate incidents or emergencies appropriately and promptly
Essential Skills & Attributes
* Excellent telephone and written communication
* High attention to detail and accuracy
* Strong organisation and time management
* Confident, calm and professional manner
* Comfortable working independently and out of hours
* IT literate (Microsoft Office and operational systems)
Why This Role Matters
Regional Support is core to operational stability. This role directly impacts:
* Payroll accuracy
* Rota reliability
* Frontline retention
* Professional standards
* Manager effectiveness
Entry‑Level vs Experienced Expectations
Entry-level Regional Support (£24,000 – £25,500)
Suitable for candidates with strong administrative or operational experience looking to develop within Parking Operations.
You will be expected to:
* Follow established processes accurately
* Learn payroll, rota and operational systems quickly
* Ask questions and seek guidance when unsure
* Demonstrate reliability, attention to detail and professionalism
* Build confidence in handling Warden queries and basic escalations
Support provided:
* Structured onboarding and training
* Clear procedures and close support from senior team members
Experienced Regional Support (£26,000 – £28,000)
Suitable for candidates with previous operational support, scheduling, payroll or field based coordination experience.
You will be expected to:
* Work with minimal supervision
* Identify issues before they escalate
* Confidently manage payroll accuracy and rota discrepancies
* Handle complex queries and incidents calmly
* Support and guide newer team members
* Act as a trusted operational point of contact for Managers