Reporting into: Chief Operating Officer
Employment type: Full-time, permanent
Location: London, UK
Industry: Investment Management
About Global X
Global X ETFs was founded in 2008. For more than 15 years, our mission has been empowering investors with unexplored and intelligent solutions. Our product lineup features more than 100 ETFs spanning disruptive technology, equity income, commodities, hard-to-access emerging markets, and more. Or simply put, we strive to offer investors something beyond ordinary. Global X is a member of Mirae Asset Global Investments, a Seoul-based global enterprise which offers asset management expertise worldwide. Explore our ETFs, research and insights, and more at globalxetfs.eu.
The role:
We are looking for a highly organised and proactive Business Support Manager to join our team. This is a broad and varied role at the heart of the organisation, combining HR administration, recruitment coordination, and office management, with an additional focus on supporting the COO in day-to-day operations.
As Business Support Manager, you will be a trusted point of contact for employees and external partners, ensuring our people, processes, and office run smoothly. You will play a key role in delivering an excellent employee experience, while also providing operational support to the COO and contributing to the overall efficiency of the business.
This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and wants to build a career spanning HR, operations, and business support.
Primary Responsibilities:
Recruitment & Onboarding
* Post open roles on LinkedIn and carry out initial CV screening.
* Coordinate interviews with candidates and hiring managers.
* Coordinate and issue employment contracts.
* Support the full onboarding process, including background checks, right-to-work verification, pension and benefits enrolment.
* Liaise with IT, Compliance, Payroll/Finance to ensure new joiners are fully set up.
HR Administration
* Maintain accurate employee records and support holiday tracking and reporting.
* Manage employee benefits, including renewals and broker liaison.
* Provide first-line support for basic HR queries.
* Coordinate offboarding processes (contracts, benefits, pensions, IT/Compliance/Payroll notifications).
* Support with HR compliance.
* Coordinate and communicate the annual appraisal process with the wider team.
Office Management & Team Support
* Act as the main point of contact for all office-related issues and liaise with the building management team.
* Procurement support and process management.
* Organise internal social events and team admin.
* Support with client events and marketing materials (e.g., business cards).
* Coordinate ad-hoc requests such as courier bookings, hotel arrangements, and meeting logistics.
COO Support
* Provide administrative and operational support to the COO.
* Assist with preparing reports, presentations, and tracking key business initiatives.
* Help manage priorities, communications, and scheduling where required.
* Manage expense logging.
Desired Skills and Experience:
* Previous experience in HR administration, recruitment coordination, or office management.
* Strong organisational and multitasking skills, with excellent attention to detail while maintaining a flexible attitude.
* Confident communicator, able to liaise effectively across teams and external partners.
* Proactive, resourceful, and comfortable managing competing priorities.
* Familiarity with HR processes, employment law basics, or benefits administration is an advantage.
* Experience supporting senior leadership is desirable.
Our Offering
Global X offers a competitive salary and benefits package. Global X is a fast-paced environment geared towards performance and attractive career opportunities, with an open corporate culture that values and rewards the contributions of every individual. In addition, employees are eligible for an annual discretionary bonus and competitive benefits package. Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application and interview process.