Job Overview
An accurate, confidential and supportive administration service for patients, clinical teams, carers—ensuring a safe and efficient patient pathway and providing information and support to families and carers.
The post holder delivers high‑quality medical secretarial and administrative services to consultants, doctors, junior medical team and specialist nursing teams, other health professionals. They guide the team, address day‑to‑day issues, oversee the department’s smooth running and support the line manager.
Main Duties
* Provide comprehensive, high‑quality medical secretarial and administrative support to the consultant, medical team and specialist nursing teams.
* Coordinate and maintain arrangements to facilitate patient progression along a defined pathway.
* Maintain office organisation and monitor the workload related to the administration team.
Qualifications
* NVQ Business Administration Level 3 or equivalent, or City & Guilds (AMSPAR) Level 3 Diploma in Medical Administration, or equivalent medical secretary experience.
* ILM Level 2 Team Leader, or willingness to work towards and achieve within 2 years, or relevant equivalent experience.
* RSA / OCR Level 3 or equivalent typing experience.
* ECDL or equivalent.
* Knowledge and ability to use Microsoft Office applications.
* Evidence of continuous personal development.
Desirable Qualifications
* Management qualification or working towards it.
* NVQ Level 3 Customer Service.
* Knowledge of Referral To Treatment (RTT) process.
Experience
Essential
* Experience coordinating administration & clerical activities.
* Experience working as a medical secretary.
* Experience organising workload and people.
Desirable
* Previous NHS experience.
* Experience producing graphs and statistics.
Aptitude and Abilities
Essential
* Excellent communication & customer service skills.
* Advanced typing skills.
* Ability to work autonomously.
* Ability to organise and prioritise own workload.
* Ability to take and transcribe succinct minutes.
Desirable
* Ability to produce reports.
* Confidence in all aspects of office practice.
Values
* Good team working ethic.
* Enthusiasm and commitment.
* Proactive and positive attitude.
* Innovative to meet the challenges of a changing organisation.
* Patient focused approach.
Other
Essential
* Ability to travel between sites to meet the needs of the service.
Desirable
* Welsh speaker.
We are an equal opportunity employer and welcome applications from all backgrounds.
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