Job Description Credit Controller Location: Hybrid office working, based in Accrington Contract Type: Full-time Salary: £26,000 per annum Company: National Care Group National Care Group are pleased to be recruiting for an ambitious Credit Controller to join our small and friendly team. This is an exciting opportunity for someone looking to take the next step in their career and make a real impact in a growing organisation. About the Role As Credit Controller, you’ll play a key role in our Order-to-Cash (O2C) operations, supporting multiple entities across the group. You’ll be responsible for collections, cash forecasting, and complex billing reconciliations, while building strong relationships with internal and external stakeholders. Key Responsibilities Proactively chase overdue customers and ensure timely collections Allocate cash receipts and obtain remittances where necessary Accurately clear payments and credits on accounts Escalate cash collection issues to the Team Leader and take appropriate action Maintain accurate contact details for funders to ensure smooth invoice and statement delivery Resolve customer queries promptly and professionally Partner with stakeholders across the business to support successful collections What We’re Looking For Minimum 2 years’ experience in Credit Control / Accounts Receivable / O2C Strong understanding of credit control processes and customer account management Proven ability to manage medium to large ledgers and high-volume chasing Proficient in Microsoft Excel and Outlook Excellent communication skills, both written and verbal High attention to detail and accuracy What We Offer 25 days holiday bank holidays Hybrid working (2 days office / 3 days home) Flexible working arrangements Company pension scheme A supportive and collaborative working environment Opportunities for growth and development Ready to take the next step in your career? Apply now and become part of a team that’s making a difference every day.