Head Housekeeper
📍 Telford | 🏨 Single-Site Hotel
đź’· ÂŁ30,742 per annum
đź•’ 40 hours per week | 5 days out of 7
About the Role
An exciting opportunity has arisen for an experienced Head Housekeeper to lead operations at a busy hotel site in Telford. This is a hands‑on leadership role, ideal for someone who thrives on delivering high standards, building strong teams, and driving continuous improvement.
What You'll Be Doing
* Leading, motivating, and developing a high‑performing housekeeping team
* Managing day‑to‑day operations including linen, stock, equipment, and workflows
* Ensuring excellent cleanliness standards through regular room inspections
* Maintaining health & safety compliance at all times
* Building strong, professional relationships with clients
* Monitoring performance, managing budgets, and driving cost efficiencies
* Recruiting, training, and coaching team members to reach their full potential
* Supporting business growth through reporting, meetings, and site expertise
What We're Looking For
* Proven experience in a senior housekeeping role within a hotel environment
* Strong leadership skills with a track record of managing teams
* Confident communicator with good IT skills
* Experience managing budgets, KPIs, and operational performance
* Solid understanding of health & safety regulations
* A calm, solutions‑focused approach with the ability to work under pressure
Desirable (Not Essential)
* Knowledge of HR processes, recruitment, and workforce planning
* Experience using housekeeping or operational management systems
* Flexibility to support other sites when needed
The Right Person Will Be
* Honest, reliable, and professional
* A positive team player who leads by example
* Passionate about developing others
* Focused on continuous improvement and high standards
What's in It for You
* Career development and progression opportunities
* Private medical insurance
* Full training and ongoing support
* Early access to a portion of earned wages
* Wellbeing support & confidential mental health assistance
* 5.6 weeks' holiday (pro rata)
* Workplace pension scheme (subject to eligibility)
* Life insurance after qualifying period
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