Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team. This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development! Immediate interview please apply now! Client Details Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team. This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development! Immediate interview please apply now! Description As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer. You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management. The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any iss...