Medical Same Day Emergency Care Ward Clerk
Join to apply for the Medical Same Day Emergency Care Ward Clerk role at Manchester University NHS Foundation Trust
To ensure the provision of a full range of administrative, clerical and reception support service for the Medical Same Day Emergency Care Unit, Assistant Directorate Manager, Ward Manager and Clinical teams.
The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder’s primary role will be to assist in providing a comprehensive efficient administrative system to the unit’s multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day‑to‑day unit operation.
* Be the first point of contact for the unit, dealing with visitors and directing all enquiries and any day‑to‑day problems to the appropriate person/department.
* Able to demonstrate good interpersonal and communication skills working effectively as part of a team within a hospital environment with patients, visitors, relatives and medical, nursing and therapy staff.
* Ensure patient records and information are accurately recorded in the patient information system.
* Effectively deal with all enquiries, via phone and face to face, regarding patients, staff and internal/external agencies, or to elevate to the appropriate member of the medical team.
* Assist in maintaining the reception area at all times in an orderly state.
* Maintain the confidentiality, safety and security of the reception area and report any adverse matters to senior staff or the security office.
* Assist in providing clerical and administrative services, supporting the use of clinical and corporate systems (data input, word processing, spreadsheets, etc.).
* Admit, discharge or transfer patients in a timely manner, ensuring real‑time activity is always maintained.
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30 000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protect your health and wellbeing and shape the future of our organisation together.
For further details / informal visits contact: Name: Susan Toole Job title: Assistant Directorate Manager Email address: Susan.Toole2@mft.nhs.uk Telephone number: 07970 199119
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Health Care Provider
Industries
* Hospitals and Health Care
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