Overview
Our client is seeking a 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.
Responsibilities
* Answering calls and responding to tickets from customers.
* Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
* Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
* Provide on-site technical support at clients premises where necessary.
* Adhere to defined KPIs and meet the expected SLAs.
* Contribute to and update documentation.
* On-board and off-board users.
* Monitor backups daily and report on any issues that arise.
Key Skills & Experience
* Minimum 1 years experience in an IT support environment.
* Experience with support of Windows Desktop OS.
* Good working knowledge of PC, laptop and printer hardware.
* Good working knowledge of the full MS Office suite.
* Basic knowledge of IT networking and cabling.
* Excellent telephone manner with good interpersonal and communication skills.
* Demonstrable problem-solving skills with a logical train of thought.
Desirable Experience (Bonus)
* Support for VoIP systems.
* Office 365 administration.
* Basic server administration (AD user account creation, password resets, etc.).
* Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial toward your application.
Application & Contact
Should you have any questions or wish to apply please contact Clear IT Recruitment Limited.
Job Title: 1st Line IT Support Engineer - 5342
Job Reference: 5342
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