This is an exciting opportunity for an IT Support Assistant to support the technology needs of a highly reputable educational institution near Worcester. The role requires a proactive individual to assist in maintaining and improving IT systems and providing day-to-day end user support on a range of technologies across both Microsoft and Apple environments.
Client Details
Michael Page Technology are proud to be partnered exclusively with one of our key clients in the education space, as they scale their in-house Technology team in preparation for the new academic year.
The organisation are a prestigious institution, providing both junior and secondary level education to approximately 1,000 students.
Its a fantastic environment to work in, within a highly impressive campus, and the opportunity to work closely with an established Technology team and build your hands-on experience.Description
As the successful candidate for the IT Support Assistant role, you will provide first and second line IT support to students and staff alike, with the goal of resolving technical issues efficiently.
You will operate in a varied technical environment, covering both Microsoft stack and Mac technologies, with a central focus on Office365, as well as Apple hardware including iPads and iPhones.
You will work in a hands-on environment, assisting in managing and maintaining IT hardware, software, and network infrastructure.
Whilst the majority of the role will be support-based, you will have the chance to collaborate with the wider technology team on exciting projects and the implementation of new IT solutions.
You will interact regularly with end users, delivering user training sessions and creating instructional guides as needed.
The role will be site based, so you will be flexible to travel to the Worcester site 5 days per week.Profile
As the successful candidate for the IT Support Assistant role, you will have at least 1 years experience in some of the following technologies:
Windows 10 and/or 11
Office365
Apple Mac (iPad / iMac basic troubleshooting)
TCP/IP, LAN/WAN
Knowledge of basic server management.
In addition, you will also have:
Strong organisational and problem-solving skills.
A customer-focused attitude with excellent communication abilities.
A willingness to learn and stay updated on emerging technologies.Job Offer
A starting salary of approximately £24,000 to £26,000 per annum, depending on experience.
Access to a pension scheme and other benefits.
Opportunities to develop technical skills within the education sector.
Potential to contribute to meaningful projects that align with the organisation's mission