Summary
Are you a highly organised and proactive individual with a passion for ensuring operations run smoothly? Moody Direct is seeking a Service and Stores Administration Apprentice to join their team and play a vital role in supporting both our service and stores departments.
Wage
£15,311.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Pay will be reviewed upon performance and successful completion of apprenticeship
Training course
Business administrator (level 3)
Hours
Monday-Friday Working hours to be confirmed
39 hours a week
Start date
Monday 2 June 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a Service and Stores Administration Apprentice, you'll be responsible for (but not limited to) the following:
· General administrative duties to support the Field Engineers, including booking transport and sourcing required spare parts for upcoming jobs;
· Oversee the organisation of service stores, ensuring parts are efficiently prepared and readily available for engineers to collect;
· Manage monthly invoicing;
· Management of daily Timesheets;
· Assist Service Managers and the Service Office Supervisor with part number creation, submitting risk and method statements to customers, creating and submitting quotations, invoicing, and chasing outstanding payments;
· Answering calls/emails and dealing with client queries in a professional and helpful manner;
· Take full responsibility for coordinating customer training courses;
· Adhering to company procedures and policies.
You’ll develop your skills alongside the Management and Service Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now! This apprenticeship and opportunity with Moody Direct Ltd will be highly competitive, so please don’t miss your chance!
Where you’ll work
WEST CAR ROAD INDUSTRIAL EST
STIRLING ROAD
RETFORD
NOTTS
DN22 7SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RNN GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful administrator.
More training information
The Apprentice Standard you will be studying is Business Administration – Level 3
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Good attitude to work
* Some knowledge of Microsoft
* Supportive and dedicated
Other requirements
This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.