Customer Service Personal Banker (9 months)
NatWest, Peterborough, England, United Kingdom
Overview
Join us as a Customer Service, Personal Banker in Peterborough
Join to apply for the Customer Service Personal Banker (9 months) role at NatWest
What you'll do
* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
* Completing general banking requests such as payments, balance enquiries and transfers
* Helping customers to understand the different ways they can bank with us and the range of services we can offer
* Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* We’ll look to you to proactively find ways to continually enhance our customer banking experience
* We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
* This job does not meet Skilled Worker visa sponsorship requirements
* This role is being offered for a period of nine months
Qualifications and skills
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* The commitment to develop new skills and responsibilities
* Motivated and driven to develop your career with a customer-centric approach
* Strong communication skills to highlight product benefits clearly
How we’ll reward you
* You’ll join us on a competitive salary starting at £26,010 pro rata for the hours you work
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
Your working pattern
You’ll be flexible in terms of hours, typically working during branch opening hours which are between 9am and 5pm, Monday to Friday and rotational Saturdays, including some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Software Development
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