Red Snapper Recruitment are recruiting for a Resident Services Officer to work for our client in Old Kent Road, South East London. This is a fantastic opportunity for someone who thrives on making a difference in the lives of residents and is committed to delivering excellent housing services. Must have social housing and ASB experience.
Must have an active DBS
Contract: 3 month initial contract plus extensions
Basic Salary: Starting from £24 per hour PAYE
Hours: Full time, 8am-4pm
Location: Old Kent Road - Fully onsite
Summary of Post
To provide a comprehensive and supportive housing management service to residents
on an assigned estate or estates, ensuring that tenancies and leases are properly
managed, and residents understand their rights and responsibilities. The post-holder will resolve cases of antisocial behaviour, nuisance and domestic abuse and ensure these are managed sensitively in accordance with current policy and best practice.
Person Specification
· Knowledge of relevant housing law and regulation, with significant
experience of applying this in a social housing organisation
· Experience of resolving complex enquiries from residents, elected
Members, internal partners and external agencies
· Experience of working in a performance-driven environment, including
meeting KPIs and service standards Version One.
· Knowledge of safeguarding principles relating to children and vulnerable
adults and experience of applying these in a housing management setting
· Knowledge of antisocial behaviour case management and experience of
successfully resolving a range of ASB and nuisance issues
· Experience of producing a range of written communications
If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £150, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer