Job Description
Responsible for the day-to-day administration for clients, by effectively managing your own workload to meet the team and department SLAs and KPIs, ensuring that the client is at the heart of everything we do and seeking ways to improve client experience and outcomes.
Why You Will Love It Here!
* Flexibility: Hybrid Work Model
* Your Future: Professional Development Reimbursement with access to SS&C University
* Work/Life Balance: Competitive holiday scheme
* Your Wellbeing: Competitive benefits designed to support your wellbeing
* Diversity & Inclusion: We celebrate diversity and inclusion in everything we do
* Training: Ongoing, hands-on training customized to your career growth
What you will get to do:
* Administration of a range of life and pension products
* Processing administration tasks such as client detail changes, bank changes, cancellations, general enquiries, issuing policy documentation, quote work, agency maintenance tasks
* Reviewing the work pipeline
* Dealing with escalations / investigations
* Actioning daily finance reports, investigation and applying money
* Liaising with other departments such as Finance, Voice team and Actuarial
* Adhoc project type work as and when required
* Quality checking
* Creating and maintaining procedure guides
* Training and supporting colleagues on and offshore
What you will bring:
* Proven industry experience within Life & Pensions
* Understanding of CASS
* PC literate and proficient in Word, Excel and Outlook
* Excellent organisational skills – ability to manage own workload
* Excellent customer service skills
* Strong written and verbal communication skills
* Demonstrable relationship-building and stakeholder management skills
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.