Overview
Join Our Team as a Personal Claims Handler – Make a Difference Every Day! We’re looking for a dedicated Personal Claims Handler to join our claims team and help us provide seamless support to our valued policyholders. You’ll work in a dynamic environment with a focus on delivering exceptional customer service.
Role Purpose
As a Personal Claims Handler, you’ll play a vital role in managing warranty claims for products like furniture and electrical appliances, working with high street retailers. Your expertise will ensure claims are processed efficiently, fairly, and accurately protecting our customers and the company alike. From assessing claims to coordinating repairs or settlements, your work will directly impact our customers’ satisfaction and trust. You’ll manage your own caseload while contributing to a collaborative team committed to excellence.
Responsibilities
* Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.
* Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.
* Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.
* Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.
* Collaborate with team members to achieve departmental goals and identify opportunities to improve processes to make the claims journey faster and more satisfying for customers.
Soft Skills
* Outstanding communication skills—confident, clear, and empathetic.
* A customer-first mindset with a genuine desire to help.
* Sharp attention to detail to ensure accuracy and thoroughness.
* Strong analytical thinking to assess claims fairly and effectively.
* Adaptability to change with a positive attitude towards new processes and challenges.
Technical Skills
* Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.
* Familiarity with call centre software and claims processing systems is a plus.
* Previous experience in customer service or claims handling is advantageous but not essential—we provide comprehensive training.
Core Competencies
* Behavioural: resilience, positive attitude, honesty, empathy
* Technical: team player, attention to detail, problem solving, logical thinker, self-motivated with good time management
Why Join Us?
* Be part of a supportive team that values your contributions.
* Develop your skills with ongoing training and career growth opportunities.
* Contribute to a company committed to integrity, innovation, and customer satisfaction.
* Enjoy a rewarding role where your work truly makes a difference.
Ready to make a real impact? Apply now and become a key player in our claims team, helping us deliver outstanding service and protect what matters most to our customers!
Please submit your CV and a covering letter detailing your relevant skills and experience for the post by Wednesday 17 September 2025. We may close applications early if a large volume is received. Visa support is not available for this post.
Additional Information
EEO statement and other legally required notices apply as appropriate.
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