Job Title
Customer Service Agent
Company
Swissport
Location
Humberside Airport
Contract Type
Part Time
Hours
14 hours per week, Monday – Sunday (shift work)
Salary
£12.41 per hour
About the Company
At Swissport we are Aspire Executive Lounges. With more than 35 years of hospitality experience, we are Europe’s largest brand of executive lounges, serving over 5 million customers worldwide across 80 lounges – more than 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel and delivering our brand promise of ‘the perfect start’.
About the Role
As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team, ensuring guest expectations are met and exceeded so they leave our lounges feeling welcome, relaxed and energised.
Responsibilities
Reception
* Offer a warm and friendly welcome; manage efficient check‑in and set the tone for guests’ experience.
* Answer questions promptly and direct guests to the appropriate lounge areas.
* Manage capacity at peak times to maximise guest throughput.
* Bid farewell on departure, optimising the chance of return.
Food and Beverage
* Collaborate with the team to keep all food and beverage offerings available and well presented.
* Ensure self‑service and bar areas are presented professionally and cleanly.
* Prepare food in line with seasonal menus, including meat, vegetarian and vegan dishes.
* Engage guests while serving alcoholic and non‑alcoholic drinks.
* Guide guests to food and drink options, including dietary and allergen information.
* Replenish stock levels as required.
General Host
* Clear and clean tables when guests leave.
* Maintain high levels of organisation and cleanliness throughout the lounge.
* Respond to guest questions or comments with excellent customer service.
Back of House
* Assist with stock delivery and rotation.
* Dispose of waste following recycling procedures.
* Load and unload the dishwasher.
* Restock cleaned crockery and dishes.
* Maintain high hygiene standards in all areas.
Ad hoc reasonable requests by local leadership will also be part of your role. The above list is not exhaustive and may vary by location and customer requirements.
Qualifications
* Background in hospitality or customer service with high levels of interaction.
* Excellent written and verbal communication skills.
* Strong numerical skills and attention to detail.
* Computer literate, with experience using payment machines and Microsoft Office.
* Ability to work well in a team or be self‑motivated to complete tasks.
* Ability to follow processes and procedures, applying flexibility when required.
* Additional languages desirable.
* Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits
* Free parking while at work.
* Industry‑recognised food safety training and qualifications (FSA L2).
* CPD opportunities with the Aspire Hospitality Academy.
* Comprehensive employee recognition scheme.
* Free meals and soft drinks during shifts.
* Uniform provided.
* Swissport pension scheme with self‑contribution.
* 24‑hour employee assistance programme.
* Discounted retail – varies by Airport Outlet.
* Discounted access to Aspire lounge network for family and friends.
* Potential placements to other lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you’re seeking a flexible part‑time role or a career with growth potential, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal‑opportunity employer committed to diversity and inclusion in the workplace.
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