Your local store is looking for an 8-24hrs per week Stock Assistant – Early Mornings. Every visit to our store is a chance to make someone’s day, and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores, a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again. As a delivery specialist, you’ll be one of the first to arrive, and one of the key reasons our stores are ready to welcome customers the moment the doors open. Shift starts between 5am‑6am so everything’s in place before the first customer walks through the door.
What you’ll be doing
* Customer‑obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
* Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
* Handle stock and product flow, including preparing deliveries ready to be merchandised onto the shop floor.
* Break down the deliveries, organize product into separate departments and sub‑categories to ensure optimum efficiency when replenishing stock.
* Organize and maintain good warehouse controls, ensuring a clean and safe working area.
* Prepare totes and pallets ready for salvage collection.
Customer‑Facing Responsibilities
* Tills – Offer a friendly and efficient checkout experience. Take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
* Shop Floor – Help shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed. Offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
* Hosting – When something isn’t available on the shelves, step in with confidence, use our iPad systems to place orders for home delivery, and make sure no one leaves empty‑handed. Deliver our Made‑to‑Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs, and style key areas like our popular bedding displays to give customers the chance to feel the fabrics and find the perfect pieces for their home.
What we’ll look for in you
* You are customer‑obsessed – you put customers first in every interaction.
* You enjoy contributing to a welcoming environment that feels like home, for both colleagues and customers.
* You bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
* You support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.
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