Summary
The Customer Demand Analyst delivers accurate forecasting, strong customer service, and clear communication with customer supply chain teams, ensuring product availability and effective demand management in a food manufacturing environment.
Responsibilities
* Communicate shortages, supply risks, and recovery plans to customers
* Review short‑term promotional calendars and adjust forecasts accordingly
* Track and follow up on missed or delayed deliveries with logistics teams
* Manage customer escalations and priority requests professionally and promptly
* Support order management activities, including allocation decisions and service reporting
* Monitor inventory ageing, shelf‑life considerations, and stock rotation
* Prepare weekly and monthly reports on service levels, forecast accuracy, 30/60/90 outlooks, and customer KPIs
* Participate in Joint Business Planning meetings
Essential Skills
* Strong Excel capability (pivot tables, VLOOKUP/XLOOKUP, data analysis)
* Basic SAP knowledge (order management, stock visibility, reporting)
* Excellent communication skills with the ability to build strong customer relationships
* Ability to manage multiple priorities and handle escalations calmly and effectively
* Strong analytical mindset with high attention to detail
* Proactive problem‑solving approach with the ability to work cross‑functionally
Preferred Experience
* Experience in FMCG, food manufacturing, or supply chain roles
* Familiarity with demand planning tools or forecasting systems
* Understanding of VMI processes and customer collaboration models
* Knowledge of shelf‑life and stock rotation requirements in food production
Benefits
* Competitive Salary
* Competitive Contributory Pension
* Online Benefits Hub
* Life assurance scheme
* Free onsite parking
Equal Opportunities
As an equal opportunities’ employer, Sofina Foods is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Whilst we still have more work to do, we aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.
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