Lead Contract Administrator Up to £40,000 starting salary!
We are currently looking to recruit a Lead Contract Administrator to work on behalf of a building services maintenance provider. You will be leading a team of 3 administrators.
Working Hours: M-F, 8-5
Responsibilities of the Lead Contract Administrator
· Handle incoming calls and manage outgoing calls as required.
· Completing administration tasks that relate to the contract, including assigning contract colleagues and sub-contractors to service requirement tasks
· Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
· Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
· Carry out monitoring of CAFM system data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
· Ensure all jobs are monitored and updated on the system and regular feedback provided to the client on next steps
Skills
· Exceptional customer service and administration skills
· Excellent communication skills
· Lead, the helpdesk to ensure compliance with the contractual obligations
· Liaise with key teams (for example site FM, management teams and contract staff) to ensure all issues are resolved