18 Recruitment have an excellent opportunity for an experienced Resident Liaison Officer on a permanent basis for our social housing client in Stratford. This is primarily an office based role but will require site visits.
Key Responsibilities
* Reporting repairs, liaising with management and tenants so tenants are informed on the works
* Duty of care, noticing and noting any vulnerabilities and report to correct services where required
* Deal with complaints and reports in line with procedures, taking care to investigate and resolve all MP, Councillor enquiries and complaints
Key Skills
* Organisation
* People skills
* Excellent telephone and email manner
Requirements:
* Experience of working with vulnerable residents
* Adapting style to meet the specific needs of individuals
* Experience of working within a customer services environment
* Full Clean Driving license
* Flexibility regarding travel and working at various sites, and attendance at evening meetings
Job Type: Full-time
Pay: £27,000.00 per year...