Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Collections Executive paying between £26,500 and £28,000, plus up to a 12.5% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place.
You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts.
What is expected of the Collections Executive?
1. Communicating effectively with customers to understand their financial situation, asking exploratory questions to ensure a thorough understanding of their circumstances to agree suitable arrangements for repayment
2. Using a variety of communication channels to ensure timely interaction with customers predominantly via telephone, but also via email and letters
3. Ensuring a consistently high level of customer service through all communication methods, using appropriate tools and methods available
4. Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey – examples of this could include looking at reduced payments and other forms of forbearance to referring to management to apply for eviction dates.