Customer Support Co-ordinator
Apply for the Customer Support Co-ordinator role at Virtual Bridges
Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.
Location & Hours
Office-based: Belper
Full-time: 39.5 hours per week
Shift Pattern
* Monday to Friday: Between 8:00am - 6:00pm
* Saturday: 8:00am - 3:00pm
* Sunday: 8:00am - 12:00pm
Key Responsibilities
* Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
* Schedule return engineer visits and maintain clear, timely communication with customers
* Manage email requests quickly, professionally, and efficiently
* Ensure all records are accurate, up to date, and compliant with company standards
* Place and manage orders using SAP and Salesforce
Minimum Requirements
* Strong administrative and organisational skills with excellent attention to detail
* Experience ordering parts, ideally within a boiler or heating environment
* Familiarity with SAP and Salesforce is preferred
* Ability to identify opportunities for process improvement
* Strong interpersonal skills with the ability to work independently and as part of a team
Rewards & Benefits
* Comprehensive Training: Full training provided to set you up for success
* Annual Bonus: Performance-based bonus scheme
* Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)
* Pension Scheme: 7% employer contribution, 1% employee contribution
* Employee Assistance Programme: Confidential support for personal and professional matters
* Health Benefits: Free flu jabs and eye tests
* On-Site Amenities: Subsidised bistro and coffee shop
* Employee Benefits Hub: Access to exclusive discounts and offers
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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