Social network you want to login/join with:
Panic Transport is recruiting a Customer Service Advisor to join their team at their site in Rugby. The role involves providing a professional, customer-focused service to ensure customer needs are met and a world-class service is delivered and promoted across the company.
* Monday - Friday
* 40 hours per week
* Staggered shift patterns between 08:00 - 16:00
* Salary: £25,396 per annum
* Additional benefits include:
* Life assurance
* Pension scheme
* Access to an exceptional fleet
* Opportunities for training and development (CPC training)
* Full uniform and PPE provided
* Onsite parking
* Cycle to work scheme
* Loyalty awards for long service (5, 10, 20, 30, 40 years)
* Employee discounts across top brands (shopping, travel, motoring, days out)
Key responsibilities:
* Utilise CRM systems to record discussions, correspondence, and track customer complaint resolutions, managing complex and escalated issues effectively and keeping customers updated.
* Follow customer service standards, service level agreements, policies, and procedures, handling queries promptly and appropriately to enhance efficiency and service levels.
* Develop and maintain effective working relationships with colleagues to promote a 'one team' approach to achieving company standards and objectives.
* Comply with HR, GDPR, and health & safety policies to ensure full legal compliance.
* Manage booking of delivery times and follow up on timed deliveries, notifying customers of potential service issues.
* Provide quotes to customers according to schedules and input data accurately into Stirling system.
Preferred skills and experience:
* Experience in transport and warehousing is preferable.
* Knowledge of CRM systems, preferably Sage.
* Familiarity with software management systems including Stirling and Contrado.
* Understanding of product and pricing schedules.
* Effective customer query handling skills.
* Ability to build and maintain internal and external relationships.
#J-18808-Ljbffr