Applicants must be able to commit to either of the following shift patterns:
Shift Pattern 1: 20.5 hours per week.
Monday – 07:45-18:30; Tuesday – 07:45 – 13:00; Thursday – 13:00-18:30
Shift Pattern 2: 25 hours per week.
Monday – 07:45-18:30; Tuesday – 13:00- 18:30; Friday – 07:45-18:30
Penns Personnel are looking to recruit two experienced part-time Receptionists/Administrators to work within a busy GP surgery based in Sutton Coldfield.
As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.
Duties include:
* Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
* Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
* Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
* Advising patients of relevant charges for private services, accepting payment and issuing receipts.
* Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
* Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.
Requirements for the Role:
* Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances.
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Must have proficiency in Microsoft Office/Word and with communicating by email.
* Excellent customer service skills and a helpful and friendly attitude.
Shift patterns and days:
Shift Pattern 1: 20.5 hours per week.
Monday – 07:45-18:30; Tuesday – 07:45 – 13:00; Thursday – 13:00-18:30
Shift Pattern 2: 25 hours per week.
Monday – 07:45-18:30; Tuesday – 13:00- 18:30; Friday – 07:45-18:30
We are looking for candidates with the flexibility to able to offer Holiday/Sickness Cover as required