Role: Technical Customer Service Administrator
Location: Tewkesbury GL20 8TU
Contract Type: 12 month FTC
Hours: 09:00am - 17:00 PM
Salary: £27,000 - £30,000
To manage and administer Restore’s O’Neil database, the core operational application that manages items, activity and drives invoicing accuracy. Collaborative, helpful approach to supporting the business to deliver services in accordance with the contract.
Responsibilities:
Set up customer accounts on O’Neil in accordance with the contract
Customer account lifecycle management on O’Neil, including decommissioning accounts and portal
Customer portal set up
Customer data import and reconciliations (new and BAU)
Lead account split/merges
Good Telephone Manner both Inbound/Outbound About You:
Accurate and considered approach to tasks with high attention to detail
Experience of overcoming objections, support uniform approach to O’Neil set up
Ability to prioritise workload
Knowledge of O’Neil database desired
Excellent communication skills via email and phone
What We Can Offer You:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so