As a Claims Handler at Lincolnshire County Council, you will independently manage property damage claims against the council and Lincolnshire Fire and Rescue, from initial notification through investigation to settlement, working within a knowledgeable and supportive Insurance Team.
Responsibilities
* Recording claims on our claims handling database to ensure up-to-date claims data is available.
* Investigating claims, gathering detailed evidence, and liaising with stakeholders, including service users, council departments, and insurers.
* Assessing liability and recommending appropriate settlements within council policies and procedures.
* Maintaining accurate, up-to-date records and preparing reports for senior management.
* Identifying and addressing any potential fraudulent claims to protect council funds.
* Liaising with claimants, insurers, solicitors, loss adjusters, departments, and other partners on all claims where necessary.
* Ensuring compliance with statutory and relevant legal protocols and internal procedures to avoid incurring unnecessary additional costs for the council or its insurers.
* Undertaking duties of a similar nature as decided by the Insurance Manager.
Qualifications
* Experience in handling insurance claims, preferably within a public sector organisation.
* Strong communication skills to engage with council departments, third parties and the public effectively.
* Ability to work collaboratively as part of a team.
* Organise and manage a complex workload, achieving targets and responding flexibly to changing circumstances.
* Analytical and problem‑solving abilities with attention to detail and accuracy.
* Familiarity with Microsoft Office and general information technology.
* Excellent written, interpersonal and digital communication skills.
Due to recent changes in immigration law we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements of relevant UK legislation.
Additional Information
Hybrid working will be a feature of this role. You will be given a nominated contractual work base and will be required to commute when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment support remote collaboration. Good connectivity will be required; support can be discussed during recruitment if needed.
Fluency Duty: Ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post (Part 7 of the Immigration Act 2016).
Closing Date: Sunday 14th June 2026. Interviews: Thursday 25th June 2026.
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