IT Support Analyst - Service Desk / Helpdesk
A global leading law firm is seeking an IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual looking to expand on or gain experience in a high performing enviroment, and be exposed to cutting-edge Tech.
Role Overview:
As a IT Support Analyst, you will be the first point of contact for IT support, delivering high-quality 1st/2nd line technical assistance to users across the business. You'll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.
This is a leading global company that is highly innovative. The role will give you exposure to a broad technology stack and the opportunity to gain experience supporting some of the world's most cutting-edge technologies.
Key Responsibilities:
Provide 1st line support for all IT-related queries via phone, email, and in person
Troubleshoot and resolve hardware and software issues across a range of devices
Escalate complex issues to appropriate teams when necessary
Maintain clear communication with users to ensure a positive support experience
Document incidents and resolutions accurately in the ticketing system
What We're Looking For:
You don't need to know everything-we're looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:
Previous customer service experience
Any commercial experience on a Service Desk or in Desktop Support is a bonus
Familiarity with Windows 10 and Office 365 is desirable
Strong verbal and written communication skills
A proactive attitude and willingness to take ownership of issues
Why Join Us?
This role offers the chance to join leading Global business. You'll benefit from training, mentorship, within an inclusive and collaborative team. If you're passionate about IT and looking to grow your career, we want to hear from you.
IT Support Analyst - Service Desk / Helpdesk
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