About the Role
Days of working: Monday – Friday 08:00 – 16:30pm
Are you passionate about creating exceptional workplace environments that inspire productivity, well‑being, and community? Join OCS as a Workplace Experience Lead, where you’ll be the face of the Government Property Agency (GPA) across the North, curating a seamless and engaging experience for all building users. In this dynamic role, you’ll lead customer service excellence, coordinate operational support, and champion a culture of collaboration and care, ensuring every touchpoint reflects the values of both OCS and GPA.
Key Responsibilities
- Build deep, trusting relationships with GPA colleagues and customers, acting as the main point of contact and ensuring personalised service.
- Maintain a safe, clean, and welcoming office environment, including meeting room management, signage, and floor presence.
- Take ownership of customer issues, coordinate with service suppliers, and ensure quality control across all touchpoints.
- Lead initiatives that foster community, collaboration, and a positive workplace culture aligned with GPA and OCS values.
- Support emergency evacuation procedures and provide first‑line technical fixes, escalating unresolved issues appropriately.
Qualifications
- Must have Right to Work in the UK and willingness to undertake a DBS and security clearance.
- Proven ability to manage multiple stakeholders and deliver exceptional service in public sector or commercial settings.
- Excellent verbal and written communication skills, with the ability to operate in a highly confidential environment.
- High‑level proficiency in Microsoft Office and digital communication platforms; basic AV troubleshooting skills.
- First Aid (EFAW minimum) – training provided.
- IOSH – training provided.
Desirable
- Bachelor’s degree or equivalent.
- Soft Services or Operations background.
- Prior experience in facilities, hospitality, or real estate operations.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
