This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.
With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.
You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.
Start date and Induction training
We can only consider candidates who can join on the 27th July 2026. Please note your first 2 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below:
* 27th July and 3rd August 2026: 5 days per week in the office
About you
The skills and experience that we are looking for in the role are:
* Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
* Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
* Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
* Ability to engage and support others and build rapport both internally and externally.