An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands‑on role where you’ll take the lead on tackling anti‑social behaviour, protecting residents’ wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention.
You’ll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well‑managed neighbourhoods.
Responsibilities of an ASB Officer
* Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation.
* Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity.
* Lead on complex and high‑risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer‑term solutions.
* Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings.
* Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams.
* Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded.
* Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design‑out‑crime initiatives.
* Build effective working relationships with external agencies, including police, local authorities, social services, and support providers.
* Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes.
* Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives.
What We’d Love To See From You
* Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation.
* Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court.
* Confidence managing complex, high‑volume caseloads, prioritising effectively in a fast‑paced environment.
* A collaborative, solutions‑focused professional who is comfortable working across teams and with partner agencies.
* Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure.
* A proactive, improvement‑focused mindset, with a commitment to learning and continuous service improvement.
What’s on Offer
* Temporary contact
* Hybrid working
* Immediate start available
* Competitive hourly rate
* South Birmingham based
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