Location: Alcester Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Carer Support Administrator to join our team in Alcester. As a Carer Support Administrator you will be responsible for providing administrative support that ensures the accuracy, quality, and consistency of carer training, compliance, and record-keeping processes. Main Responsibilities Updating of all Live-In carer information and ensure they are consistently maintained to the highest standard, supporting the accuracy, compliance and readiness of the data. Ensure all administrative tasks are completed accurately and within required timeframes to support uninterrupted live-in care delivery, maintaining a high standard of data accuracy and record management within the Live-In carer pool. Provide general administrative support to the wider Carer Services team, helping to ensure continuity and quality of service to the highest standard. Keep in regular contact with our Live-In carers to check in on wellbeing, gather updates and ensure availability records are accurate and current. Play an active role in the onboarding of Live-In carers during assessment weeks, ensuring that all relevant carer information is captured (including compliance) and documented in order for them to begin placement upon completing their first week. Contribute to a positive team culture by demonstrating professionalism, attention to detail, and a commitment to high standards in all administrative tasks. About You We’re looking for a passionate individual who is committed to delivering person-centred care and outstanding customer experiences. You’ll be a natural team player, able to balance business priorities while working collaboratively and independently. You’ll bring energy, determination, and a drive to achieve excellent outcomes for both carers and customers. Flexibility, self-motivation, and the ability to multitask and work at pace are key to success in this role. Strong communication skills and the ability to influence stakeholders are essential, along with the capability to build effective relationships internally and externally. Ideally, you’ll also have experience in an administrative role and a creative, problem-solving mindset. Benefits Training & Development Hybrid work Free onsite parking 25 days annual leave (increasing to a maximum of 27) Bank Holidays Blue Light Card Employee Assistance Programme Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.