The Pathology IT Technical Administrator plays a pivotal role in supporting and maintaining the IT infrastructure within Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder acts as a lead technical specialist responsible for the day-to-day operation of pathology IT systems, including system integration, troubleshooting, user account management, and helpdesk support.
The post holder will be a lead technical specialist within Pathology IT, responsible for the daily running of the Pathology IT systems within the Trust and external links to other organisations.
Responsibilities include:
1. Providing systems support for the Pathology laboratory system.
2. Investigating IT system malfunctions, supporting system integration, advising on small systems, and maintaining policies and general housekeeping.
3. Managing system user accounts and passwords.
4. Providing first-line helpdesk support to users of the Pathology systems, including maintenance of the pathology customer relationship management application.
5. Collaborating with internal teams and external suppliers for system upgrades, data integrity, and compliance with Trust policies.
6. Contributing to performance monitoring, training, and development of IT policies and procedures.
Essential skills include flexibility, strong analytical abilities, and effective communication of complex technical information to diverse stakeholders.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, committed to diversity, quality of care, and innovation. We support flexible working arrangements and are dedicated to creating an inclusive environment.
#J-18808-Ljbffr