Job Title: PFI Service Delivery Manager
Location: Stoke-on-Trent (3 Sites Across Stoke)
Salary: £48,000 - £50,000 + £6,000 Car Allowance + Excellent Benefits Package
We are currently recruiting for an experienced PFI Service Delivery Manager to join an award-winning FM business across three sites in the Stoke-on-Trent area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI experience to manage service delivery across a multi-site contract environment.
The successful candidate will have experience managing both hard and soft FM services within a PFI environment. This role requires someone who can confidently oversee operational performance, maintain excellent stakeholder relationships, manage budgets and lifecycle works, and ensure KPI/SLA delivery across the contract.
This is a highly visible, customer-facing role where relationship management, commercial awareness, compliance, and service excellence are essential.
Benefits Highlight:
£48,000 - £50,000 basic salary
£6,000 car allowance or hybrid/electric vehicle options
26 days holiday + bank holidays
6.5% employer pension contribution
Private healthcare options
Company sick pay scheme
Enhanced family leave benefits
Virtual GP & wellbeing support
Training, development & career progression opportunities
Comprehensive health & wellbeing package
Duties of the role include:
Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
Overseeing statutory compliance, health & safety, and contractor management across the sites
Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
Managing reactive maintenance, PPMs, lifecycle and additional works
Monitoring contract budgets, recharges and commercial performance
Producing monthly operational and performance reports
Building and maintaining strong relationships with clients, SPV representatives and stakeholders
Leading regular site inspections, audits and compliance reviews
Managing complaints, incidents and service improvement plans
Supporting continuous improvement initiatives across the contract
Attending client, partner and stakeholder meetings
The ideal candidate will have:
Previous experience within a PFI Facilities Management environment (essential)
Experience managing both hard and soft services
Strong commercial awareness and understanding of contract performance
Experience managing KPIs, SLAs and budgets
Excellent stakeholder and relationship management skills
Healthcare, education or public sector FM experience preferred
Strong knowledge of health & safety and statutory compliance
Experience managing subcontractors and direct reports
Excellent organisational and communication skills
Full UK driving licence
This is a fantastic opportunity to join a well-established and highly respected FM organisation offering long-term stability, strong support, and excellent career development opportunities. The role will require an enhanced DBS check.
To apply, please send your CV to (url removed)