Maternity Cover - 6 to 12 months in duration
Alliance is a leading local mental health provider delivering psychological support and emotional well‑being services in a range of settings.
Our Children, Young People and Family Service provide support for childrens mental health on behalf of and in partnership with Northeast and North Cumbria Integrated Care Board (ICB) Tees Esk and Wear Valley NHS Foundations Trust (CAMHS) and other local organisations including the voluntary sector. Collectively we work together using the iThrive framework to improve mental health services and make them more accessible for children and young people in Tees Valley. Our mission is to help families navigate the mental health system so they can get the right support when they need it. We want to make sure everyone gets the help they deserve for better outcomes.
Partnership:
A collaborative of local organisations (TEWV, The Link, The Junction, Alliance Psychological Services, Changing Futures Northeast, and Teesside Mind) have come together to provide the Tees Valley CYP Getting Advice & Help (GA&H) service. This innovative partnership is built on a shared commitment to improving mental health outcomes for children and young people by making services more equitable, accessible, and responsive to local needs.
This role offers a unique opportunity to be part of a transformative initiative that is reshaping how mental health support is delivered to young people in our communities.
Main duties of the job
The postholder will support the Admin Lead in the delivery of an efficient administrative support service. The post holder will offer administrative support to the CYPF service and provide a first point of contact to CYPF accessing the service. They will also assist the Admin Lead in managing the CYPF database (IAPTUS) and the submissions of monthly data to the Children and Young Peoples Services Data Set via NHS Digital. This role is based at our offices in Billingham however there may be a requirement to provide cover at our other locations in Teesside for example to cover absence.
This role is temporary to cover maternity leave and part time (30 hours per week over four days).
Closing date for applications: 23 June 2026
Interviews: 8 July 2026 in person at our offices at Belasis Business Park, Billingham
A DBS check is required for this role. Candidates must have the right to work in the UK, we are unable to provide sponsorship for working visas.
We monitor the use of AI. If candidates have used AI to complete their application they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
About us
Alliance offers first‑rate training and development opportunities, flexible working (where appropriate), child‑care voucher scheme, 38 days annual leave per annum pro‑rata, EAP health scheme and a 3% contributory pension scheme.
Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is a Disability Confident Committed organisation.
Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.
Job responsibilities
Main Duties and Responsibilities
* Support the Admin Lead with the day‑to‑day running of the administration service.
* Take minutes of meetings when required and disseminate them to attendees.
* Serve as a point of contact for team queries when the Admin Lead is unavailable.
* Provide efficient, accurate and timely administrative support to all team members, including maintaining the Service Access Data Base, taking messages as appropriate, and handling confidential information.
* Enter clinical and other data onto the Clinical Database (IAPTUS) in accordance with agreed procedures and guidelines.
* Manage supervisor alerts on the clinical database (IAPTUS) and liaise directly with service leads/managers.
* Maintain a professional, customer‑focused service with excellent communication.
* Provide good customer care for Service Users, schools and other professionals and partnership organisations that use the Child and Family Service.
* Facilitate communication and operational functions within the team and externally on a daily basis (telephone, e‑mail, fax, paperwork).
* Participate in the organisation and improvement of Child and Family Service administrative systems to ensure consistency across all teams.
* Contribute to team and service development.
* Present a good image of Alliance and the Child and Family Service, maintaining good working relationships internally and externally.
* Meet health and safety duties in accordance with the Alliance Health and Safety Policy.
Organisational Responsibilities
Values and behaviours: Demonstrate and be a role model for Alliance values, promote and encourage positive behaviours, enhancing quality and integrity of services.
Health, Safety and Wellbeing: Take responsibility for health, safety, and wellbeing in accordance with Alliance policies and procedures.
Equality and diversity: Promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice.
Confidentiality: Work in a way that does not divulge personal and/or confidential information and follow Alliance policies in relation to data protection.
Performance Management: Promote a culture of performance management, meet mandatory training commitments, keep up to date with Alliance policies, contribute to appraisal processes for continuous learning.
Person Specification
Qualifications
* NVQ Level 2 or equivalent in Administrative/Business subject.
* Previous experience in NHS/healthcare.
Experience
* Experience and understanding of database systems.
* Excellent telephone and verbal communication skills.
* Accuracy and attention to detail.
* Understanding of confidentiality.
* Experience of working within a busy environment within agreed timescales.
* Ability to take minutes in meetings and disseminate to attendees.
Other Qualities
* High level of motivation and organisational skills.
* Ability to work within a team and foster good working relationships.
* Ability to work under pressure and alone at times.
* Ability to handle sensitive and emotionally difficult calls.
* Regard for others and respect for individual rights of autonomy and confidentiality.
* Flexible and adaptable.
* Act in ways that support equality and promote diversity.
* Ability to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,779 a year per annum pro‑rata to hours worked
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