Description Service Delivery Specialist – Installations Location: Working 4 days per week on site in our clients office in Warrington. Total Package 6 month FTC Up to £63k depending on experience 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Work. Life. Smarter. Our commitment to a flexible and hybrid working culture Role Purpose Member of the service delivery team, ensuring high-quality delivery of services across Arqiva’s operations and customers. Ensures continuous improvement in service delivery, and customer onboarding processes, aligned with strategic and business objectives ensuring service excellence. The role Supports the management of internal and contract partner installations teams to deliver installation plans to time, cost, quality and safety requirements. Manage key elements of the day-to-day programme activities to deliver the contractual commitments into the customer and business using a structured and methodical approach. Working with the service delivery managers to ensure work aligns with strategic goals and SLAs. Drive continuous improvement in service delivery, using data analysis to monitor performance and implement changes. Monitor and respond to all risks and issues and ensure effective and regular reporting both to the customer and business highlighting successes and areas for improvement. Foster a culture of collaboration and continuous improvement within the service delivery team. Support the management of relationships with key customers, ensuring that their service needs are met and exceeded where possible. Support the alignment of service delivery processes with Arqiva’s move towards a more agile and product-led operating model. Support the implementation of strategies that reduce customer churn, from the initial sales journey to the seamless delivery of services, focusing on increasing customer retention and successful renewals. Support efforts to optimise the cost of new services and service redesigns, ensuring an effective balance between cost control and delivering an exceptional customer experience. Role model Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver sustainable results, by supporting the development of skills and capabilities within the team and focused on outcomes. Support effective management of relationships & communications both internal and external to connect, collaborate & support transparently, balancing face to face and virtual, to encourage cross-functional understanding, agreement and knowledge sharing. Skills Service Operations - Proficiency with service operations management tools, techniques and software Service Management - Proficiency in developing and maintaining service level agreements (SLAs) to ensure consistent and high-quality service delivery across all customer interactions. Customer Excellence – Experience in customer experience principles and management, with an ability to implement strategies that enhance customer satisfaction, loyalty, and engagement. Data Analysis - Ability to manipulate and analyse data and make informed decisions Communication skills - collaborate with cross-functional teams, present technical and data information Analytical and technical problem-solving skills to diagnose and resolve technical issues Project management - ability to manage one or multiple projects or project tasks and meet deadlines Relationship management - ability to foster relationships (and network) with customers and external vendors and suppliers Knowledge & Experience Experience in service delivery, operations, service management or a related field. Experience in supporting large complex multi-year programmes and projects Proven ability to manage customer and supplier relationships to deliver outcomes. We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward. Connection. Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way. LI-KM1