Band 3
Main area
Administration
Grade
Band 3
Contract
Permanent: Monday to Friday
Hours
Part time hours per week (Monday to Friday)
Job ref
Site
Camborne Redruth Community Hospital
Town
Redruth
Salary
£24,937 - £26,598 pro rata
Salary period
Yearly
Closing
03/09/2025 23:59
Interview date
16/09/2025
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
* Care based on what matters to people.
* Care provided at home or close to home.
* Improvement through learning, research and innovation.
* Prevention and alternatives to hospital.
Great Organisation
* Buildings that support health and wellbeing.
* Technology enabled care.
* Care teams are supported by responsive corporate services.
* Safe, efficient, effective and productive.
Great People
* A place people love to work and feel valued.
* Living our values with staff (all voices count).
* Attract, grow and develop talent.
* Leaders with compassion, who continuously learn and listen.
Great Partner
* Encourage and enable effective partnerships.
* Joined-up community services.
* Work with others to maximise workforce opportunities.
* Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
To provide general day to day administrative support for various key functions within the Team including the consultant practitioner, team lead and clinical staff covering the county wide Community Stroke and Neurological Rehabilitation Team. The post holder will support staff by managing their time, allowing staff to focus on the priorities of their role.
The post holder will be required to prioritise their day to day work, use initiative without direct supervision for routine tasks. This will require good organisational skills and the ability to cope with working to tight deadlines with potential frequent interruptions.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
* Cornwall Foundation Trust
* Royal Cornwall Hospitals NHS Trust
* Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Main duties of the job
To act as first point of contact for health professionals, referrers from other departments and partner agencies, patients and patients' relatives and carers, being effective and efficient when handling telephone calls, relaying messages and dealing with staff and the public promptly and courteously
To support with registering and managing service referrals, waiting list management, organisation of patient appointments and supporting staff members with clinical administrative duties.
To support consultant practitioner, team lead and staff members with service administration, service development, HR activities, rostering, and equipment/resource ordering and maintenance.
Working for our organisation
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.
Person specification
Education and qualification
Essential criteria
* Level 3 qualification in administration or equivalent level of experience
* Good basic education, demonstrating high level of literacy and numeracy
Experience
Essential criteria
* Administration experience within a busy office environment
* Experience in setting up and maintaining admin databases and filing systems
Desirable criteria
* Previous NHS experience
Skills and Aptitude
Essential criteria
* Excellent organisational skills and an ability to multi task
* Excellent written and verbal communication skills
* Analytical approach to problem solving
* Strong interpersonal skills including influencing and coaching skills
* Good keyboard skills with high levels of accuracy for data entry
Knowledge and Abilities
Essential criteria
* Ability to interpret and summarise information, producing reports
* Demonstrate ability to use a range of software packages and the internet
* Ability to communicate at all levels within the organisation
Personal Qualities
Essential criteria
* Able to prioritise and work well under pressure to tight deadlines
* Ability to work unsupervised and on own initiative
* Enthusiastic and conscientious
* Able to work as part of a team
* Excellent customer focus
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
* Career conversations and individual development plans for succession planning and talent management
* Protected CPD time for registered staff
* Access to a dedicated central development fund supporting CPD for all staff
* Leadership and Management development programmes
* Coaching and mentoring opportunities
* A full clinical induction programme for operational skills
* Access to a care certificate programme for our band 1-4 clinical staff
* A bespoke and robust preceptorship programme to support newly qualified staff
* Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
* Suite of health and wellbeing initiatives to support our colleagues physical and mental health
* Free access to individual HARP portfolios to support revalidation for nursing staff
* Free DBS checks where required
* Discounts available from retailers, UK hotels and main attractions
* NHS Pension Scheme
* Salary sacrifice car scheme
* Cycle to work scheme
* The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on