Role: Configuration Management Lead / Configuration Manager Location: Warwick Experience: 8years Work mode: Hybrid Key Responsibilities 1. Configuration Management Strategy & Governance • Define and implement the Configuration Management strategy, policies, and processes. • Establish and maintain the CMDB governance framework aligned with ITIL best practices. • Ensure standardization of configuration management processes across the organization. • Drive CMDB maturity and continuous improvement initiatives. 2. CMDB Management & Data Integrity • Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data. • Define CI classes, attributes, relationships, and lifecycle management. • Implement processes for CI identification, control, status accounting, and verification/audit. • Conduct regular audits and reconciliation of CMDB data with discovery tools. 3. IT Asset & Service Mapping • Manage IT asset lifecycle (hardware, software, cloud resources). • Enable service mapping and dependency mapping across applications and infrastructure. • Integrate CMDB with discovery and monitoring tools for real-time updates. • Ensure alignment between asset management and configuration management. 4. Integration with ITSM Processes • Collaborate with Incident, Problem, Change, and Release Management teams. • Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment. • Enable accurate service impact visibility during outages or changes. • Drive adoption of CMDB across operations teams. 5. Tools & Automation • Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc. • Leverage automation and discovery tools for CI population and updates. • Define integrations with monitoring, cloud, DevOps, and security systems. • Improve efficiency through scripting, APIs, and automation frameworks. 6. Reporting & Analytics • Develop dashboards and reports for CMDB health, data quality, and compliance. • Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics. • Provide insights for decision-making and operational improvements. 7. Stakeholder & Team Management • Engage with cross-functional teams (Infrastructure, Cloud, Security, DevOps). • Act as SME for configuration management processes and toolsets. • Lead and mentor CMDB analysts and administrators. • Collaborate with vendors and tool partners. 8. Risk, Compliance & Audit • Ensure compliance with internal policies and regulatory requirements. • Support audit activities and provide CMDB evidence as required. • Identify risks in configuration data and implement mitigation actions. ________________________________________ Required Skills & Competencies Technical Skills: • Strong expertise in Configuration Management, CMDB, and IT Asset Management • Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management) • Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus • Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium) • Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments • Familiarity with APIs, automation tools, and scripting (PowerShell, Python) ________________________________________ Functional Skills • Service mapping and dependency modeling • Data governance and quality management • IT Operations and Service Management integration ________________________________________ Leadership Skills • Strong stakeholder management and collaboration abilities • Ability to lead cross-functional teams and influence without authority • Analytical and problem-solving mindset • Excellent communication and presentation skills