The role is responsible for overseeing all aspects of catering contracts and ensuring efficient ongoing management and compliance. This role involves liaising with clients, suppliers, and a variety of dcUK internal stakeholders to ensure that catering services meet quality standards, contractual obligations, and financial targets and mitigate risks. The Catering Contract Manager plays a critical role in driving business growth, customer profitability, and operational efficiency in the catering department. The focus is on margin improvement & sales revenue growth for the specified accounts allocated to the role. The role will assist in the development of the sales strategy.
Benefits
* An opportunity to be part of the Emirates global family.
* Free breakfast, lunch and dinner on site.
* Free tea and coffee.
* Simply health Plan.
* Refer a Friend Scheme.
* Discounted gym membership at over 2000 gyms nationwide.
* Cycle to Work Scheme.
* Opportunity to enhance your learning through our inhouse apprenticeship programme.
Qualifications & Skills
* Intermediate to Advanced skills in Word, Excel, PowerPoint, Visio, Salesforce.
* Excellent communication skills, both verbal and written, to effectively convey ideas, negotiate terms, and resolve conflicts with clients, stakeholders, and internal teams. Strong ability to build and maintain relationships with clients fostering trust and collaboration.
* Flexibility to adapt to changing client needs, market conditions, and internal priorities, to adjust approaches to achieve business objectives.
* Understanding of profit and loss analysis to optimize profitability and meet financial targets.
* Ability to handle pressure, setbacks, and challenging client situations with resilience, maintaining professionalism, and focusing on finding solutions to overcome obstacles.
* Adaptability: flexible and open-minded in responding to ever-changing client needs and circumstances.
* Minimum of 3 years' experience working within a sales / account management / commercial function/team.
* Strong negotiation skills to lead discussions, influence decision-making, and secure favourable outcomes in contract agreements and managing expectations.
* Proficiency in identifying challenges, analysing complex situations, and developing creative solutions to address client issues.
* Strategic Thinking: Ability to execute strategic account plans, aligning business objectives with client goals, and identifying growth opportunities to drive revenue and profitability.
* Strong leadership skills to lead cross-functional teams, delegate tasks effectively, and motivate team members to achieve shared goals.
* Assertiveness: confidence in asserting one's needs, opinions, and boundaries while maintaining professionalism and respect.
* Problem‑solving orientation: proactive approach to identifying and resolving issues, finding creative solutions to complex problems.
* Emotional intelligence: capacity to understand and manage one's emotions, as well as navigate interpersonal dynamics with empathy and diplomacy to resolve potential conflicts effectively.
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