Salesforce Senior Administrator
Remote – occasional visits to the Watford office
12 month contract
Inside IR35
This area is a rapidly growing car benefit provider particularly in electric vehicles. They have traditionally had a strong public sector customer base which over the last two years has seen a dramatic growth in leading blue chip corporate businesses wanting to improve their green credentials.The IT team need to support the business to meet the needs and expectations of these customers. The Salesforce IT team is responsible for designing and building Salesforce to the appropriate standards.
They are looking for Salesforce administrators with experience in implementing Agentforce or Experience Cloud to bolster the skills within their internal Salesforce team for the next 12 months.
The purpose of the role is to help our internal team to implement Agentforce for customer service teams and Experience Cloud as a customer portal that will improve staff productivity and can scale with the business in addition to providing an effortless customer and driver experience.
We strive to create an environment where you can do your best work and be empowered, challenged and supported in equal measure.
Key Responsibilities:
* Design, develop, analyse and optimise the processes and workflows within Salesforce
* Proactively identify opportunities to improve process effectiveness aligned with project goals
* Develop, analyse and optimise Salesforce Analytics to monitor performance against those goals
* Manage release process for Salesforce to our current standard and ensure all changes have been peer reviewed and tested prior to release into live
* Ensure compliance of the Salesforce platform with IT policies by reviewing and amending security, data protection, data retention and storage, back ups, change management procedures
Required Skills
* The relationship and communication skills to motivate and influence a wide range of internal and external stakeholders ranging from business leaders to software engineering teams
* Strong analytical and problem-solving skills
* Able to understand high level business ideas, impact assess and break them down to facilitate service design and delivery
* Excellent listening, presentation, and interpersonal skills and a keen attention to detail
* Ability to communicate and challenge ideas in both technical and user-friendly language
* Able to prioritise and execute tasks in a high-pressure environment
* Experience working in a team-oriented, collaborative environment
* Ability to multi-task efficiently
Required Experience
* Evidence of professional training to support this experience such as your trailhead profile and/or Salesforce certifications will be required
* Experience working as part of a team to implement Agentforce, Community Cloud or Data Cloud is essential
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.