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Contact centre advisor

Leigh (Greater Manchester)
Contact centre advisor
Posted: 9h ago
Offer description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of NWOS, a Cencora business offering the supply of surgical appliances in the UK. Job Purpose: This is an exciting 12 month fixed term contract role based in NWOS, Leigh (WN7 3XJ) that will give you the opportunity to achieve optimum levels of customer service, dispensing prescription medication and other medical appliances to patients via pharmacy under direction of license. Orders are placed over the phone, email, fax and online portals and need to be processed accurately and within the company regulations and time scales. There is also a requirement to call customers or send email to provide feedback on orders and timescales regarding stock availability. A good understanding of what is norm and quantities/product knowledge of surgical items from part 9 of the drug tariff will be required however training will be provided. Principle Accountabilities: Provide customer care at the highest level to ensure maximum customer satisfaction Ensure that inbound/outbound orders are dispensed to customers/patients accurately by following the local Standard Operating Procedure for placing orders Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales Advise Contact Centre Team Leaders of any instance requiring special action The ability to handle complaints and difficult situations in a patient, calm and effective way. Continuous update of product & process knowledge Ensuring that confidentiality of customer information is maintained in line with regulatory information governance requirements and GDPR The hours for the role are 37.5 hours per week, Monday to Friday 9:00am until 5:30pm but there is a requirement for flexibility, and weekend working maybe required.. Knowledge, Skills and Experience Required: Excellent verbal and written communication skills, including rapport building A responsible attitude Good 'people skills' for building relationships with colleagues and customers at all levels with the ability to motivate people The ability to plan and prioritise your own work Calmness under pressure Decision-making ability Accurate record keeping IT & keyboard skills Results and achievement orientated Highly motivated, proactive and flexible Open to giving and receiving constructive feedback Demonstrable customer focus Problem solving and decision making skills Can work to deadlines with efficiency and accuracy Experienced in a Contact Centre and Processing Environment Attention to detail Benefits : Hybrid working - following probation Company bonus Contributory pension scheme Life assurance Perks at Work discounts Employee Assistance Program (EAP) What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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