Our client is currently seeking an experienced concierge to join the team at a luxury development in South West London.
The shift pattern will be Monday - Friday, 12pm - 9pm.
Main duties:
* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate resident's needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
* Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
* Complete the am/pm/overnight operational reports and handover and report any operational issues.
* Assist with Move In's/Move Out's.
Requirements:
* Experience in 5* Hotels.
* Reliable and timekeeping.
* Immaculate presentation.
* Strong written and verbal communication skills in English.
* Have excellent communication skills.
* Experience in the highest level of customer service.
* Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
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