Customer Service Advisor
Location: Cumbria
Type: Permanent
The Company
Our client is a prestigious and well-established housebuilder with over 60 years' experience in the UK construction industry. Operating across the North of England, they are recognised for delivering high-quality new build homes while placing sustainability and community impact at the heart of everything they do.
Due to continued growth, they are now seeking a Customer Relations Advisor to support the delivery of a 5-star customer experience across the region.
The Role
As Customer Service Advisor, you will play a key role in ensuring homeowners receive a professional, efficient and customer-focused aftercare service. Working closely with the Customer Relations Manager, build teams and customer care technicians, you will help maintain high service standards throughout the customer journey.
This is a people focused role requiring excellent communication skills, strong attention to detail and the ability to manage multiple enquiries accurately and calmly.
Key Responsibilities
Champion the customer journey, supporting the business's commitment to delivering a 5-star customer experience
Proactively contribute to the regional Customer Care team, promoting a quality-led aftercare service
Manage and administer customer complaints efficiently and professionally
Collate accurate information to produce clear, informed and timely complaint responses
Handle inbound customer calls and enquiries
Manage customer care inboxes and voicemails, ensuring responses are issued within agreed SLAs
Maintain accurate records and update systems to support effective issue resolution
The Ideal Candidate
Proven experience in a customer service or customer relations role
Excellent written and verbal communication skills
Confident using IT systems, including Microsoft Word, Excel, Outlook and PowerPoint
A collaborative team player with strong interpersonal skills
Experience within new build housing, NHQC and customer service environments is highly desirable
Benefits
26 days annual leave plus bank holidays
Discretionary bonus scheme
Holiday buy-back scheme
Company pension scheme
Private medical insurance
Health and wellbeing membership
Life assurance
Share purchase plan
High street and retail discounts
Ongoing training and development opportunities