Job Description An exciting opportunity has arisen for an enthusiastic, confident and outgoing individual to join our Customer Service team in Market Drayton. This role is a full time, 12 month fixed term maternity cover contract. Salary: £28,463 per annum. Working hours: Monday to Thursday, 19:30pm-6am. The purpose of a Customer Service Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Key Duties of a Customer Service Administrator: Answering calls for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. Check PODs have cleared on the system, investigate and clear down unallocated POD’s. Chase outstanding POD’s from hauliers, depots, etc. Other administration tasks as determined by the Customer Service Manager.