Job Summary
* £26,677 per annum plus additional benefits.
* 37 hours per week.
* Permanent role.
* Location: Home‑based with occasional travel to Magna offices in Dorchester DT1 2PJ or Williton TA4 4RF. You should reside within 50 miles of these locations.
* Closing date for applications: 13.05.26 (Midday).
Applicants must already have the legal right to work and reside in the UK. Visa sponsorship is not provided.
Role
We are seeking a customer‑focused, highly motivated, and approachable Customer Care Advisor with excellent relationship‑building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that uphold our vision of creating great homes together.
Responsibilities
* Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
* Initiating repair requests, addressing housing‑related enquiries, and creating contacts in our CRM system.
* Using IT systems to provide solutions and help answer queries.
* Liaising with contractors and wider work colleagues and partners.
Required Qualifications and Skills
* Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
* IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
* Ability to provide great customer service and get it right first time, with the ability to multi‑task and make fast, accurate decisions to fulfil customer need.
* Act calm under pressure and spot trends – role modelling what great customer experience looks like.
* Enjoy learning in a dynamic and fast‑paced environment, whilst embracing challenge.
* Full training will be provided (training will take place on site and virtually).
Additional Information
Applicants with transferable skills are encouraged to apply.
Magna reserves the right to close the vacancy early should sufficient applications be received.
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