2 days ago Be among the first 25 applicants
Job Summary
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Job Summary
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Responsibilities And Duties
* Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
* Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
* Migrating bookings where applicable through the Courier Alliance platform.
* Taking bookings accurately and advising clients of our services.
* Providing relevant levels of resource to the OOH team to achieve SLAs during OOH.
* Implementing and maintaining Service Level Agreements (both client and branch specific).
* Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issue.
* The proactive monitoring and forward planning of fleet levels and courier documentation to remain compliant.
* Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
* Ensure all jobs are collected and delivered with agreed timescales.
* Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
* All relevant and overnight and international consignment information and communication is entered onto the system.
* Courier invoice queries are dealt with effectively and promptly with minimal complaints.
* Ensuring compliance with the Companys Business Code of Conduct, specifically; adhering to and observing Company ethics and appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.
Preferred Skills & Experience Has a background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a knowledge of the IT sector and technology vendors. Has a proven track record of working with contractors and managing third parties in line with KPIs and SLAs (an understanding of IR35 would be advantageous) Can demonstrate skills and qualifications in, Decision Making, Strategic Planning and Customer Service. Position(s) supervised.
* NA
Supervision received.
* Operations Manager
Key Relationships
* Regional Manager, Operations Manager, Head of Operations, Support Managers, and Customer Account Managers
Working hours:
* Monday Friday 40 hours per week with 60 mins unpaid break, to be agreed between the times of 7am and 7pm.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Retail
Referrals increase your chances of interviewing at TVS Supply Chain Solutions by 2x
Get notified about new Regional Controller jobs in Glasgow, Scotland, United Kingdom.
Glasgow, Scotland, United Kingdom 23 hours ago
Glasgow, Scotland, United Kingdom 1 week ago
Blackburn, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 14 hours ago
Glasgow, Scotland, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr