WMJobs Worcester, England, United Kingdom
Overview
Join to apply for the Business Support Officer (SEND) role with Worcestershire County Council. The SEND Team oversees and coordinates the Council's responsibilities for SEND, including casework management for over 7,000 children and young people with Education, Health and Care Plans (EHCPs). The role provides a range of business support activities to enable the service to meet statutory obligations and deliver timely and effective services to children, young people, families, and carers.
Responsibilities
* Support statutory SEND responsibilities, including casework and data handling across EHCPs.
* Manage communications via telephone, face-to-face, email, and online channels; provide guidance and record information accurately.
* Provide frontline support to schools, parents/carers and professionals, including advice where appropriate.
* Enter and maintain data on databases used across teams; ensure information is up to date and accurate.
* Assist with administration tasks such as correspondence, reports, filing, meetings minuting, and handling enquiries while maintaining confidentiality and data protection compliance.
Requirements / Qualifications
* Experience in administration with strong computing skills, including MS Office (spreadsheets) and management information databases.
* Ability to work under pressure, meet deadlines and provide accurate information quickly.
* Good communication skills; able to liaise effectively in person and in writing with a range of stakeholders, including anxious or sensitive interactions.
* Attention to detail and a commitment to maintaining high standards of work and confidentiality.
Benefits
* Great holiday entitlement (26 days pro rata, rising with years of service, plus bank holidays).
* Brilliant Local Government Pension Scheme (LGPS).
* Professional learning and development opportunities.
* Flexible / hybrid working where possible.
Closing date: Friday 27th September 2025
Interview date: To be confirmed
Location: County Hall, Worcester
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