Major Incident and Problem Manager
Bridgend – hybrid 3 days a week
Benefits include 10% pension, private medical, annual bonus
Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.
This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.
Salary is going to be in the region of £40-60k depending on candidates prior experience
The Role:
* Manage high-priority and major incidents through to resolution.
* Assess business impact and urgency of incidents.
* Accurately document incident recovery processes.
* Support incident reviews, planning meetings, and action tracking.
* Assist in root cause analysis and problem investigations.
* Maintain and update incident and problem tickets.
* Follow Problem Management processes during post-incident reviews.
* Generate reports with key metrics for incident and problem management.
* Assist in proactively identifying potential issues.
* Drive and implement continuous service improvement initiatives.
Skills / experience:
* Experience within a similar Incident and Problem Management role
* Strong background within IT Service Management
* ITIL Foundation certification
* Excellent communication and stakeholder engagement
* Strong working knowledge of ServiceNow or similar ITSM preferred
Contact David Southwood – CPS Group UK