Position Overview
We are seeking an experienced and proactive Security Resolution Manager to support our Chief Information Security Officer (CISO) team in managing and resolving security incidents and data exposure risks. The ideal candidate will possess effective communication skills, a strong technical background in cybersecurity, and proven experience in managing issue resolution processes. This role will serve as a key liaison between regional teams and global cybersecurity leadership, ensuring alignment with evolving regulations, data protection and enterprise security standards.
Essential Duties & Responsibilities
Key Responsibilities
1.Security Operations & Incident Management
1. Coordinate and drive to remediation the response to escalated cybersecurity and data incidents, including third-party breaches.
2. Conduct root cause analysis and implement corrective and preventive actions.
3. Maintain detailed incident records and provide timely updates to internal and external stakeholders.
4. Continuously improve incident response processes and reduce response times.
5. Collaborate with risk and compliance teams to integrate incident response into broader risk strategies.
2.Manage Data Exposure Risks
6. Ensure access controls are aligned with global security policies.
7. Monitor and improve access management and DLP processes.
8. Track and resolve DLP alerts and incidents with proper documentation.
3.Data Protection & Privacy
9. Coordinate with the Data Protection Officer to assess and respond to personal data breaches in line with GDPR and local regulations.
10. Support the integration of privacy-by-design principles in systems, processes, and vendor engagements.
11. Monitor compliance with data protection policies and contribute to internal audits and readiness assessments.
12. Contribute to the identification and mitigation of data protection and privacy risks across business operations, supporting proactive compliance with data protection regulations.
4.Cross-Functional Collaboration & Communication
13. Work closely with global and regional teams (SOC, Data Protection, Risk & Compliance, IT, Legal) to resolve issues and remove blockers.
14. Align with the global CISO on strategy, objectives, and regulatory engagements.
15. Deliver cybersecurity awareness and training tailored to regional threat landscapes.
Support the integration of new business units, ensuring adherence to security standards.
Experience, Skills & Knowledge
16. Substantial experience in information security, with proven experience in managing cyber issues and resolution processes.
17. Strong technical understanding of cybersecurity technologies, threat landscapes, data protection, and security operations practices.
18. Excellent communication, problem-solving and organizational skills
19. Ability to lead and collaborate with cross-functional teams
20. Relevant security certifications (e.g., CISSP, CISM, CRISC, ITIL) are a plus.