We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.
The role would suit someone with at least two years’ experience in a fast-paced telephone-based collections environment, within a personal loans’ environment. We would be particularly interested in someone from an unsecured credit background.
They are setting up a new Operations office in Milton Keynes, their Head Office being in London. So you would initially be working from home, on a 6 months FTC basis. But once the office is opened you would be required to travel to their office in Milton Keynes up to 4 days a week. The team currently work Mon-Fri on a shift pattern between 8 – 6pm. Although currently on a 6 month contract there is a strong possibility of a perm position, but they cannot currently commit to that until the office is in place.
The role:
* Responsible for day to do day collections activities (Inbound and Outbound phone and email).
* Advise customers on the payment options for debt recovery
* Take ownership of a portfolio of 500+ customers in early-stage arrears as well as short and long-term arrangements
* Ensuring compliance at all times with the requirements of the FCA guidance regarding debt Collections (including ...