Overview
Customer Service Specialist - Bromsgrove
Location Bromsgrove (with travel across Branch Network). Application Deadline Saturday, June 13, 2026. Vacancy Type Permanent/Full Time.
Job Profile: Dudley Building Society seeks a Customer Service Specialist to join our branches and help members with impeccable service and support through key life milestones.
Responsibilities
* Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
* Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
* Being responsible for all till management activities and ensuring conversations at the counter are maximised.
* Completing tasks for customers to help them manage and maintain their accounts.
* Working proactively and collaboratively with other colleagues across the Society to deliver great customer outcomes.
* Contributing to the achievement of the branch and corporate targets.
* Utilising our financial products to support our members through key life events.
* Engaging with local communities, businesses and partners both in and out of the branch.
The hours are distributed across the week on a changing rota basis to fulfil customer needs, with some Saturday work required between 9am–12pm.
About you
To be one of our next Customer Service Specialists, it would be advantageous if you have:
* Experience in a similar role within Financial Services.
* Passionate about providing strong customer solutions.
* Excited to be part of a wider team that collaborates to provide the best service for our members.
* Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and be confident to take initiative to dig a little deeper.
* Approachable, helpful and member focused – you’ll put our members’ needs, and the local community at the heart of everything you do.
* Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
* Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
* Flexible to go where our members need you most. This may mean splitting your hours between our branches.
* Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.
In return
In return for providing a passionate and specialist service to our customers we offer:
* Salary up to £26,390 FTE per year depending on experience
* Basic holiday of 30 days+ Bank holidays
* Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
* Pension contribution of up to 8% of salary
* Life assurance 4x salary
* Full Private Medical Insurance
* Healthcare plan covering some of those day to day health bills like your dental and optical bills
* Great career opportunities
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
Note
And that’s not all… We’re recognised as a Great Place to Work, and there’s a reason for that. Check out our careers page for more information about what it’s like to join The Dudley team, who we are, what drives us, and why you should joi
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